Tellipsis | Blended Contact Center

Boost Productivity with Integrated Contact Center Solutions

Experience the power of blended contact center solutions, designed to streamline both inbound and outbound customer interactions effortlessly. By integrating the capabilities of inbound and outbound contact centers into a unified system, our Tellipsis solution empowers agents to handle multiple communication channels seamlessly. With this comprehensive approach, you can maximize resource utilization, boost productivity, and deliver exceptional customer service. Our blended contact center solution optimizes your workflow, minimizing wait times and call drop rates for improved customer satisfaction. Elevate your customer interactions, enhance service quality, and cultivate a loyal customer base with our versatile blended contact center solution.

Intelligent Call Blending

our contact center solution seamlessly integrates inbound and outbound calls, maximizing agent productivity and optimizing resource utilization for all calling operations.

Real-Time Call Reporting

Agents and supervisors have access to real-time call reporting metrics, enabling them to identify and address operational discrepancies promptly for improved productivity.

Call Transfer

Agents can easily transfer callers to colleagues or supervisors to ensure efficient handling of customer issues.

Call Whisper / Call Barge-In

Supervisors can provide assistance to agents during live calls through the call whisper and barge-in features, enabling faster resolution of complex cases.

Conference Bridge

Conduct virtual meetings and connect with multiple participants effortlessly using our conference bridge feature, ensuring high-quality calls.

Music-On-Hold

Engage callers and utilize their wait time effectively by playing custom up-selling, promotional, and marketing messages as on-hold music.

Call Recording

Monitor call quality and agent performance through automatic call recordings, enabling the evaluation and improvement of overall departmental performance.

Custom Call Dispositions

Agents can leave custom labels for each call attended, allowing for easy tracking and analysis of call results, leading to enhanced customer service.

Tellipsis's blended contact center features offer a comprehensive solution to optimize your contact center operations. By seamlessly integrating inbound and outbound calling functionalities, providing real-time reporting and call monitoring, and enabling efficient call transfers and conference bridging, our solution empowers your agents to deliver exceptional customer service.

Enhance Agent Productivity with Tellipsis's Blended Contact Center

Streamline your contact center operations with our intuitive and user-friendly dashboard, providing a simple and convenient way to manage your entire contact center.
Enjoy the flexibility of our solutions, which are designed to work seamlessly across multiple devices and support remote operations, allowing your agents to work from anywhere.
Rest assured of secure and high-definition voice communications, thanks to our robust network platform that prioritizes data security and ensures crystal-clear audio quality.
Benefit from our free setup and maintenance assistance, eliminating any hassle and additional costs associated with getting your contact center up and running smoothly.
Stay on top of your contact center's performance with real-time monitoring and instant reports, enabling you to make informed decisions and optimize your operations.
Experience guaranteed Quality of Service (QoS) delivery, ensuring that your customers receive exceptional service and your agents have a reliable and seamless communication experience.

Blended Contact Center