Inbound Contact Center Solution

Efficient and Timely Handling of Incoming Calls

Experience the exceptional inbound contact center solutions by Tellipsis, tailored to capture valuable leads and transform them into loyal customers. Our flexible and adaptable solution seamlessly integrates with your organizational framework, accommodating changes in agent count or departmental structure complexities. With our cloud-based approach, there are no hardware restrictions or geographic limitations, enabling customers to connect with your agents from anywhere in the world. Benefit from our advanced features and ensure prompt and effective customer engagement at all times.

SMART IVR

Never miss important details during business calls. our contact center solution automatically records and securely stores all calls for future reference.

AUTOMATIC CALL DISTRIBUTION (ACD)

Direct callers to the most suitable agent or team using acd, reducing wait times and enhancing overall customer satisfaction.

ON-HOLD MUSIC

Create a professional image for your brand with customized on-hold music, allowing you to establish your brand identity while customers wait.

QUEUE MANAGEMENT

Effortlessly handle multiple calls with our call queue feature, organizing incoming calls and routing them to available agents in the order they were received.

MISSED CALL ALERTS

Ensure that agents receive notifications via email and sms when they miss incoming calls, helping them stay informed and responsive.

CALL FORWARDING

Optimize call handling by utilizing call forwarding to distribute incoming calls sequentially among team members, ensuring all calls are answered.

CALL ROUTING

Choose from a range of predefined routing strategies to direct callers to the most skilled and relevant agents, improving efficiency and customer service.

CALL TRANSFER

Maintain high first-call resolution rates with our call transfer functionality, providing a seamless experience for callers and ensuring their needs are met.

Why Choose Our Inbound Contact Center Solution?

Quick and hassle-free installation and setup in minutes
Enjoy crystal-clear HD voice calling service
Receive voicemails directly to your email with Internet voicemail feature
Integrate with your CRM system and access caller information through Caller ID
24/7 customer support available via Email, Chat, and Phone